Zero mortgage manager solutions the device and every voicemail are complete

Bad customer care… Cannot come to loan administrator. Already been refinance processes. Turned-in the records, overlooked 5 closings. However waiting! Taking a loss. Cumbersome support service. Crappy price! How did it arrived at 4.5 mil within the sales? Pose a question to your Says Attorney Workplace.

They remain transferring me to this new loan processors

Awful customer service. I have already been discussing good re-finance since zero closer to closure than simply I was from inside the Summer. Customer support was a tale. They just import me to different people, and i am bounced up to instance a basketball. Extremely distressed and you will annoyed and you can in the morning swinging my personal financial at the earliest opportunity. Don’t highly recommend The new Rez after all.

My personal financing is with Ditech and it also is actually offered to help you The fresh Rez

Avoid using NEWREZ….most significant error I have generated. Started trying refi. Just like the May it’s now October still prepared. I have sent an identical files during the multiple times. Can not reach somebody by cell phone. My personal mortgage is accepted 2 months in the past however wishing. The firm is actually a tale go someplace else.

New Rez ‘s the bad mortgage lender!! New Rez titled and you will offered to refi my personal financing within good lower rate of interest. The mortgage Administrator Ryan said it would be simple “no problem”. The guy plus told you no need for the next assessment since mortgage was only one year old therefore we were not delivering people more income away! HA… 5 days later on he is requesting docs they already have. The borrowed funds Chip usually do not comprehend the docs I publish on their secure site. The new absolutely terrible bank You will find previously worked with! Cut the latest outrage and get various other lender!!

NewRez/Shellpoint gotten our financial away from Ditech. Earliest payment so you’re able to NewRez was a student in , which we establish through the NewRez webpages for automated money on the firstly every month. The ran better until . They never ever got the latest percentage which had been said to be drawn from our bank account! I didn’t see until we got a trip into off specific uncommon matter stating they certainly were NewRez, did not consult with her or him once we don’t accept the number. Checked out all of our membership online thru their website and you will low and view the brand new Oct commission had not been instantly gotten! Had to the cell phone with NewRez customer care quickly to track down aside that was taking place and you can is actually told it had been some types of “glitch”. Mind you, costs having been moving having commission well once the ! Discover enough profit the family savings for this! I spoke that have a couple more individuals on the , with the 2nd people using the commission over the telephone having the fresh report of the girl that there might possibly be no later charge, no percentage and it might possibly be ACH. These days it is and on its page it’s appearing me personally that it is an unapplied commission! What the heck, this is actually the Oct step one fee and may have been used as a result Immediately on . Therefore we log on to the phone once again using them now and you will ask what are you doing? Was informed that she’d instantaneously demand it be used on the brand new Oct fee and you may “you aren’t later” I called the financial immediately after installment loan Victoria VA speaking with NewRez into the and you may the financial institution said “no take to from the payment got requested by NewRez/Shellpoint, it (the bank) aren’t closing people percentage and then we possess a number of currency to cover 4 numerous years of payments”! I’ve lower than 1 year kept about first home loan and tend to be definitely considering going to the state attorney general’s workplace, the higher company bureau, employing a lawyer and you will spending which from now. The on the web membership which have NewRez reveals the next payment to-be auto-paid is defined to have Late step one, but if we you will need to glance at the booked automated money, they confides in us we simply cannot while the account are “delinquent”. This is so wrong to your of many membership! You will find Not ever been later inside 31 years with the help of our financial commission and then we possess the best credit history more 850! Will they be now planning to shag our credit rating? Eliminate Them!